• Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
  • Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
  • Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both.
  • Completed — Order fulfilled and complete – requires no further action.
  • On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
  • Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
  • Refunded — Refunded by an admin – no further action required.
  • Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.
  • Checkout draft — Draft order created when customers start the checkout process checkout block enabled.