Thank you for shopping with Trend On The Go. We strive to provide you with high-quality clothing and excellent customer service. Please note that all sales are final and we do not accept returns or exchanges for any clothing item purchased from our online store.
Please carefully read our “No Returns Policy and Exchange Policy for Genuine Size Issues for clothing terms and conditions before making a purchase –
Size Exchange Policy
We understand that it can be difficult to purchase clothing without trying it on first, which is why we offer a size exchange policy for eligible clothing items.If the clothing item you purchased does not fit properly, we are happy to exchange it for the same item in a different size, subject to the following terms and conditions:
- Eligible items: Only eligible clothing items can be exchanged for a different size. Eligible items must be unworn, unwashed, and in their original condition, with all tags still attached.
- Exchange period: Size exchanges must be requested within 48 hours of the purchase date.
- Exchange process: To initiate a size exchange, please contact us with your order number and the reason for the exchange. We will then provide you with instructions on how to return the original item and receive the replacement item in the correct size.
- Shipping: The customer is responsible for all shipping costs associated with the size exchange, including the cost to return the original item and the cost to ship the replacement item.
No Returns Policy
Our No Returns Policy for clothing is in place to ensure the quality and safety of our products. Once you have made a purchase, we are unable to offer refunds or exchanges, even if the clothing item does not fit or you have changed your mind about the purchase.
We understand that it can be difficult to purchase clothing online without trying it on first, so we encourage you to carefully review the product description, size guide, and photos before making a purchase. If you have any questions or concerns about a specific item, please contact us before making your purchase, and we will be happy to assist you.
Exceptions to our no returns, size exchange policy are made only if the clothing item is defective or damaged. If you receive a defective or damaged clothing item, please contact us within 3 days of receiving the item, and we will work with you to address the issue.
By making a purchase from our store, you agree to our no return policy, size exchange policy with clothing terms and conditions.